1. Delivery time
Delivery time for standard deliveries within US is 48 to 72 hours. These delivery times apply to orders placed before 11:00 pm (CET).
2. Shipping items
Because of their large size or weight, some items, such as bicycles, are dispatched as shipping items. The carrier will contact you to arrange a delivery date at short notice.
3. Logistics partner
We will pack the items you ordered as fast as possible and hand them over to our logistics partner FedEx / UPS ready for dispatch. Please note that we have no influence on delays which are caused by FedEx / UPS.
4. Tracking your delivery
You can check the current tracking status of your shipment at www.dhl.de or www.ups.com using your package ID number/ shipment number. You can obtain further tracking info by sending us an email or by calling our customer service.